Order status
After checkout, Auramere keeps your order moving through confirmation, hand preparation, dispatch, and tracking. Use this guide to understand what each stage means and when to contact us.
Order confirmation
You will receive an order confirmation email after checkout. Review the shipping address, email address, and selected items as soon as it arrives.
Processing
Most pieces are prepared within 2-4 business days before shipment. Handmade, customized, or high-volume period orders may need extra time.
Tracking
Tracking is sent by email after dispatch. It can take 24-72 hours for the carrier scan to appear after the label is created.
What happens after you order
Confirmation
Your order is received and payment is authorized. If anything looks incorrect, contact us quickly with your order number.
Preparation
Your bracelet or jewelry piece is checked, packed, and prepared from our Hanoi studio workflow.
Dispatch
When your parcel is handed to the carrier, you will receive tracking details by email.
Delivery
Track the parcel through the carrier link. Delivery timelines are estimates and may shift during customs checks, holidays, weather, or carrier delays.
Changes, delays, and missing deliveries
| Situation | What to do |
|---|
| Address change | Email auramere.official@gmail.com as soon as possible. We can only request changes before dispatch and cannot guarantee changes once processing has started. |
| Tracking has not updated | Allow 24-72 hours after dispatch. If there is no movement after that, contact us and we will help review the shipment. |
| Order is delayed | Check the tracking page first. If the parcel is beyond the estimated delivery window, email us with your order number. |
| Marked delivered but missing | Check your mailbox, building reception, neighbors, and carrier delivery notes. Contact us within 7 days of the delivered scan if you still cannot locate it. |
Shipping & delivery
Auramere pieces are handmade and prepared through our Hanoi, Vietnam studio workflow. We currently write this policy around United States customers, with clear timelines and conservative delivery estimates.
Estimated timing
| Stage | Estimated timeline | Notes |
|---|
| Order processing | 2-4 business days | Processing happens before carrier transit. Weekends, holidays, launches, and custom requests may add time. |
| Standard US shipping | 15-25 business days after dispatch | Best for non-urgent orders. Tracking is provided after shipment. |
| Express US shipping | 7-15 business days after dispatch | Faster carrier option where available. Remote areas and customs checks can still affect timing. |
Handmade in Hanoi
Each order is checked and prepared before dispatch. Processing time helps us inspect the piece, package it safely, and confirm the shipment details.
Tracking timing
You will receive tracking after dispatch. Carrier pages sometimes show a label-created status before the first physical scan appears.
US duties and taxes
For US orders, duties and taxes are included in the price shown at checkout. If a carrier asks you to pay before delivery, contact us before paying.
Important delivery notes
- Delivery estimates are business days and do not include weekends or local public holidays.
- Carrier delays, customs checks, weather events, incorrect addresses, and peak shopping periods may extend delivery time.
- Please enter a complete delivery address. Auramere is not responsible for delays caused by incorrect or incomplete shipping information.
- If a parcel is returned to sender because of an address issue or failed delivery attempt, we will review the case and advise the next available option.
Before paying extra carrier charges: US duties and taxes should be included. Email auramere.official@gmail.com with a screenshot of the carrier request so we can review it.
Returns & exchanges
We follow a clear 30-day return window for eligible pieces. The policy is designed to be fair to customers while protecting handmade jewelry that cannot be resold once worn or altered.
Eligible returns
Returns may be accepted within 30 days of delivery when the item is unworn, unused, undamaged, and returned with original packaging and order details.
Return shipping responsibility
For change-of-mind, fit, or preference returns, customers are responsible for return shipping costs and safe packaging.
Return process
Contact us first
Email auramere.official@gmail.com within 30 days of delivery. Include your order number, item name, reason for return, and photos showing the item condition.
Wait for instructions
Do not send an item back without approval. We will confirm eligibility and provide the return address and instructions.
Ship securely
Pack the item in its original packaging or equally protective packaging. We recommend tracked shipping because the parcel remains your responsibility until received.
Inspection and refund
After the return is received and inspected, approved refunds are issued to the original payment method. Bank processing can take 5-10 business days.
Covered by Auramere support
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos of the item, packaging, and shipping label. When the issue is confirmed, Auramere will provide the most appropriate support, which may include replacement, repair, refund, or return shipping assistance.
Not eligible for standard return
- Items that have been worn, altered, repaired by a third party, scratched, damaged, or exposed to water, perfume, chemicals, or misuse.
- Customized, personalized, resized, or made-to-order pieces unless they arrive defective or incorrect.
- Final sale items, gift cards, packaging-only purchases, or items missing original packaging and order details.
- Returns requested after 30 days from delivery.
Exchanges: We do not offer direct exchanges as a standard process. If the issue is sizing, fit, or a support case, contact us and we will advise whether a resize, return, replacement, or new order is the correct path.
One-year limited warranty
Auramere offers a 1-year limited warranty from the original purchase date for manufacturing defects only. Warranty support requires proof of purchase and review by our team.
Covered
Manufacturing issues such as a faulty clasp, structural stringing failure, loose component caused by assembly, or an unusual plated finish issue under normal wear and care.
Not covered
Normal wear, scratches, fading from use, water or chemical exposure, misuse, accidental damage, loss, theft, natural stone variation, and third-party repair.
Warranty claim process
Send proof
Email auramere.official@gmail.com with your order number, purchase email, clear photos, and a short description of what happened.
Review
We review the photos and order record. If needed, we may ask for additional images or request the item for inspection.
Resolution
If the issue qualifies, Auramere may repair, replace, refund, or offer another appropriate solution at our discretion.
Care-related exclusions
| Issue | Warranty position |
|---|
| Water, perfume, alcohol, lotion, chlorine, salt, or cleaning chemicals | Not covered because these can affect plated finish, elastic, cord, and stones. |
| Breakage from pulling, dropping, impact, exercise, sleep, or improper storage | Not covered as accidental damage or misuse. |
| Natural stone tone, pattern, inclusion, or size variation | Not covered because these are expected characteristics of natural stones. |
| Repair or alteration by another jeweler or third party | Not covered because the original construction has been changed. |
The warranty does not replace proper care. Remove jewelry before showering, swimming, exercising, sleeping, or applying perfume, sunscreen, lotion, or alcohol-based products.
Transparency
Auramere uses careful, conservative product language. We want customers to understand what we can confirm, what we do not claim, and how handmade jewelry naturally varies.
What we can say
Natural stones
Our stones are supplier-confirmed natural stones. We do not describe stones as synthetic, dyed, or heat-treated unless supplier information supports that statement for the specific material.
Metal language
Customer-facing material descriptions use clear terms such as stainless steel, titanium steel, and durable plated finish when relevant to the piece.
Handmade process
Pieces are assembled, checked, and packed through a handmade workflow in Hanoi, Vietnam. Small variations are part of hand-finished jewelry.
What we do not claim
No lab certification claim
Unless a product page specifically provides certification, Auramere does not claim independent gem lab certification for stones.
No mine-origin claim
We do not claim exact mine origin, full origin traceability, or chain-of-custody documentation for stones unless expressly stated.
No permanent finish promise
Plated finishes are durable with proper care but are not permanent. Wear can happen over time, especially with friction, water, sweat, perfume, or chemicals.
No medical claims
Stone meanings are offered as symbolic, cultural, or personal-intention references. Auramere jewelry is not medical treatment and does not diagnose, cure, or prevent conditions.
Natural variation
Natural stones can vary in shade, translucency, pattern, inclusion, surface texture, and bead size. Two pieces with the same stone name may not look identical, and this variation is expected rather than a defect.
If you need a specific tone or look before purchase, contact us with the product name. We can advise where possible, but exact stone matching is not guaranteed.