FREQUENTLY ASKED QUESTIONS
Common questions about our jewelry, materials, sizing, shipping, and returns.
Where is my order?
Use the tracking link in your shipping confirmation email. If tracking has not moved for more than 72 hours after dispatch, or the parcel is past the estimated delivery window, email support@auramerejewelry.com with your order number.
How long does shipping take?
Can I change my shipping address?
Email us as soon as possible with your order number and the corrected address. We can only request a change before dispatch and cannot guarantee changes once an order has entered processing.
What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. If confirmed, Auramere will help with the appropriate replacement, repair, refund, or return support.
How do returns work?
Eligible unworn items may be returned within 30 days of delivery with original packaging. For change-of-mind, fit, or preference returns, customers pay return shipping. Contact us first before sending anything back.
See our Refund Policy for full details.Do you offer exchanges?
We do not offer direct exchanges as a standard process. If you need sizing support or received a defective, damaged, or incorrect item, contact us and we will review the best available solution.
What does the warranty cover?
Our 1-year limited warranty covers manufacturing defects only. It does not cover normal wear, scratches, water or chemical damage, misuse, loss, natural stone variation, third-party repair, or accidental breakage.
See our Warranty page for full details.Are your stones natural?
Yes. Our stones are natural gemstones. Because natural stones vary, each piece may show slight differences in color, tone, pattern, inclusions, or bead size — this is an expected characteristic of genuine natural materials.
What metals do you use?
Our pieces are crafted using 18K gold vacuum-plated titanium steel, selected for its refined shine and durable everyday finish.
How should I choose bracelet size?
Measure around your wrist where the bracelet will sit, then choose your preferred fit. For a snug fit, use your wrist measurement. For a comfort fit, add about 0.5-1.0 cm. For a looser fit, add about 1.0-1.5 cm.
How should I care for my bracelet?
Keep jewelry away from water, perfume, lotion, alcohol, sunscreen, sweat, chlorine, salt, and harsh cleaning products. Wipe gently with a soft dry cloth and store separately in a pouch or jewelry box.
Do you accept custom orders?
Yes, we accept custom design requests. You are welcome to submit your requirements through our Atelier page and we will review the feasibility based on materials and production capacity. Visit auramerejewelry.com/pages/atelier to get started.